You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Support Specialist / Spezialist für Kundenbetreuung (M/W/D)Ihre Aufgaben
Telefonische und schriftliche Beratung und Betreuung von Ihnen zugeordneten Klienten im Tagesgeschäft
Bearbeitung von Störungen, gemäß den mit dem Klienten vereinbarten Prozessen und Systemen
Prüfung von Prozessen und stetige Aktualisierung von Prozessbeschreibungen
Administrative Tätigkeiten, wie z.B.: Führen eines Issue Logs, Prüfung und Anpassung von Sondervereinbarungen mit Kooperationspartnern, Prüfung und Fakturierung von Leistungen für Kunden
Erfassung und Aufbereitung von Daten für Client Management, Kooperationspartner und Klienten
Anwendung von Branchenspezifischen Systemen und Programmen
Teilnahme an der rotierenden Rufbereitschaf
as Sie benötigen
Sehr gute Deutsch- und Italienischkenntnisse in Wort und Schrift
Vorherige Erfahrung in einer kundenorientierten Position im Backoffice
Gute PC-Kenntnisse, insbesondere Word und Excel
Std:
40 hours per week,Montag – Freitag – 09:00 – 17:30 Uh
Vorteile
30 Tage Urlaub
12 Feiertage, plus 24. und 31. Dezember als zusätzlich arbeitsfrei
Sonderurlaub (Hochzeit, betriebsb. Umzug, Trauerfall in der Familie, Elternzeit, eigene Hochzeit
Living Proof Punkte – Fiserv-Anerkennungsprogramm. Erworbene Punkte können Sie bei einer Reihe von Einzelhändlern und Online-Händlern einlösen
Service Awards – Living Proof Punkte für bestimmte Betriebsjubiläen
Candidate Referral – finanzielle Anerkennung, für die erfolgreiche Empfehlung eines Freundes oder Bekannten, bei Fiserv zu arbeiten
Employee Stock Purchase Plan (Kauf von Fiserv-Aktien mit einem Discount von 5%)
Direktversicherungs-Angebot (Altersversorgung und/oder Berufsunfähigkeitsversicherung)
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
Join Our Talent Network
Want more than just an alert about a new job? Join our talent community and stay informed about Fiserv career news, events and new opportunities.