Call Center
Superior customer service begins and ends with our most important resource, our people. At Fiserv, we take value in delighting our customers in every interaction. Our contact center is an experience-focused, omni-channel organization that uses state of the art technology to support consumers and clients from thousands of financial institutions and merchants. Agents are staffed to handle inbound inquiries 24x7x365 to include providing technical support for merchant terminals, assisting with banking and bill pay, preventing bank card fraud or supporting bank services. Additionally, Fiserv is a world-class provider of collection services on an inbound and outbound call basis. Our collectors support clients such as retailers, grocers and financial institutions to effectively recover losses easily and quickly.
We believe your personal and professional growth contributes to our overall success. So whether you participate in one of our training programs, utilize our tuition reimbursement benefit or take on a special project to expand your capabilities - we'll make sure you have opportunities to gain the experience and knowledge you need to advance your career with us.
In addition to offering a fast-paced and exciting work environment, you'll find that we support both our associates and communities with our Corporate Citizenship programs. Through Fiserv Gives Back, you'll have plenty of team engagement opportunities to have fun and give back to our community. An important aspect of the Fiserv experience is our commitment to creating an environment that celebrates inclusion in the workplace. One of the ways we achieve this is through our Employee Resource Groups (ERGs), which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience, as well as those interested in supporting these communities. Our associates bring their best to all that they do, and if you are a talented professional interested in turning possibilities into reality, explore an opportunity with Fiserv.
“Why Work in the Contact Center”
- Opportunity to delight customers everyday
- Competitive wages
- Medical, Dental, and Vision benefits start day one
- Robust tuition assistance program available
- Opportunity to participate in Employee Resource Groups (ERGs) to help foster diversity and inclusion
- Career advancement opportunities across all Fiserv organizations