Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Grab a Seat at the Table 

BentoBox and Clover are working together to shape the future of modern hospitality. Join the team building award-winning technology for the restaurants you know and love.

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.  

Over 14,000 restaurants worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.

BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv - a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences.

About the Role

BentoBox is hiring for a Senior Product Manager to join our growing team. This Senior Product Manager will manage and deploy a dedicated team of Engineers, Designers, and Product Operations associates to ensure restaurant operators have an exceptional experience interacting with BentoBox products. This is a high-leverage role that will have a significant impact on our ability to deliver value to restaurants and will include partnership stakeholder management throughout BentoBox and our parent company, Fiserv. 

What You’ll Do

• Shape and define the product’s roadmap through fact-based decision-making

• Track and communicate product plans, trade-offs, and results to a wide range of audiences

• Drive customer research in order to identify pain points and collect usability feedback

• Make smart decisions based on product metrics and data

• Collaborate with Product Design to prototype and test new user experiences

• Lead agile development ceremonies with your embedded and dedicated engineering and product design teams

• Coordinate with Product Operations and Product Marketing to launch products and measure their effectiveness

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Experience We’re Looking For

• Bachelor’s degree or higher 

• 5 - 8 years of product management experience 

• Proven track record of successfully managing and shipping software solutions (product development lifecycle,  value propositions, OKRs and KPIs, cross functional collaboration, and has launched an end to end go-to-market strategy)

• Building and launching products that leverage machine learning (ML) and/or artificial intelligence (AI) 

• Experience in customer-facing reporting, primarily building impactful dashboards, insights, and benchmarking

• Expertise in digital KPIs and analytics tools (i.e. Metabase, Looker, Mixpanel)

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Nice to Have

• Experience working in a restaurant,

• Informed opinions on the current and future states of the dining experience

• Passion for creating experiences for restaurants

• Clear and impactful communication style and skills

• Strong Analytical Skills

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Perks of Joining Us

• Monday-Thursday in office work week. Work from home Fridays
  *First 90 days in office for five days a week*

• Competitive salary

• Comprehensive benefit plans to suit your unique needs 

• 401(k) with company match and Employee Stock Purchase Plans

• Generous time off programs including paid parental leave

• Holistic wellness program

• 8 highly active Employee Resource Groups

• Professional development, growth and support

• Company-sponsored volunteer days and community-building events  

• Opportunity to work with a passionate team making a positive impact on the hospitality community

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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