Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director of User Experience do at Fiserv?
You will play a critical role in shaping the digital experience across Fiserv’s diverse product offerings and will oversee the UX strategy and execution within the Digital Experience Office (DXO) and the Digital Design Center of Excellence (DDCoE), while also engaging in hands-on design work.

With your deep understanding of user-centered design principles, a passion for innovation, and the ability to collaborate effectively with cross-functional teams to drive excellence in product design, you will bring your proven track record of leading successful UX initiatives in a complex, multi-disciplinary environment to create user-friendly elements for Fiserv.

What you will do:

• Develop and implement a comprehensive UX strategy that aligns with Fiserv’s business goals and enhances the overall digital experience for clients and users
• Actively participate in the design process by creating wireframes, prototypes, and high-fidelity mockups for key projects, demonstrating best practices in user experience design
• Establish clear performance metrics and goals for the UX team, ensuring alignment with the broader objectives of the DXO and DDCoE
• Collaborate with product management, engineering, marketing, and other stakeholders to integrate UX best practices into the product development lifecycle.
• Serve as a key liaison between the DXO, DDCoE, and various business units (Banking, Issuing, Fintech, Payments) to ensure a cohesive approach to design and user experience
• Oversee user research initiatives to gather insights on user needs, behaviors, and pain points, translating findings into actionable design recommendations.
• Present findings and recommendations to executive leadership, demonstrating the value of UX in driving business success
• Advocate for the importance of UX within the organization, influencing stakeholders at all levels to prioritize user-centered design

What you will need to have:

• 8+ years of experience in user experience design
• 5+ years in a leadership role (overseeing and managing projects as well as external partners)
• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Fintech/payments domain experience
• Experience with AI technology
• Agency experience
• 8+ years of experience with design and prototyping tools (e.g., Sketch, Figma, Adobe Creative Suite)

Important info about this role:

• We’re better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered

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Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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