Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Services Manager

Provides clients (direct and indirect) and their customers with service and solution support post implementation and conversion, serving as an advocate with primary responsibility for driving client and customer satisfaction. Jobs in this group function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected.

Responsabilities

• Operates as the client (B2B) point of contact and/or point of escalation for moderate to highly complex questions, requests, and service issues. 
• May serve as a subject matter expert for products and services. 
• Provides company clients (B2B), proactive outreach interaction and timely responses to services and product solutions. 
• Receives and resolves product and service related issues escalated from level I client support associates. 
• Serves as an escalation point for other internal resources for service related topics.
• Works cross-functionally with other support entities such as development and product management.
• Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv 
• Provides detailed information about the company’s services and payments products.
• Provides consulting services in order to meet client and company objectives, and fosters positive relationships with the client and internal departments. 
• Resolves moderately-to-complex customer problems within the designated product lines and following E2E troubleshooting process.
• Full product service issue accountability, including incident reports, communication center notification, Service Point item records, adhering to client service level agreements.
• Train clients on effectively using payments products.

Qualifications

• Minimum 8 years experience in similar positions (depends of the grade)
• In-depth understanding of functional banking products.
• Previous experience being liaise between clients and internal teams to ensure that client expectations are communicated, understood, and met (+5 years)
• Proven experience as a Client Services Analyst or similar client-support role.
• Strong knowledge of customer service software, databases, and CRM tools.
• Degree in Business Administration, Computer Science or relevant field.
• Intermediate or advanced english

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.