Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sales Training Manager, Senior do?

The Sales Training Manager will design, implement and oversee comprehensive sales training programs, including sales leadership training and onboarding that can be leveraged across the enterprise to enhance the skills and performance of our quota bearing sales team. You will develop tailored training materials, determine the best approach for delivery (which may include partnering with eLearning development colleagues as needed), conduct training sessions virtually and in-class, and evaluate program effectiveness. You will collaborate with the broader Sales Training and Enterprise Talent & Development team to ensure that efforts align with overall company objectives and foster a positive learning environment.

What you will do:

• Create, develop and deliver both the sales onboarding (first 90 days) and sales leadership/manager training process/program, curricula/training materials, manuals/guides, and resources, ensuring they are aligned with the latest industry trends and company strategies; including a blend of assigned virtual and eLearning courses (such as business/industry acumen, client engagement/sales framework, enablement tools, solutions ) for new sales associate and sales hiring managers and in-person training curricula tailored specifically for sales leaders.
• Develop and execute comprehensive sales training courses and programs aligned to strategic sales priorities, including eLearning, virtual and in-person venues in partnership with other members of the sales training team; conduct group and individual training, providing hands-on coaching and support.
• Stay updated with sales training best practices and incorporate innovative training methodologies.
• Evaluate the effectiveness and impact of sales onboarding and training programs through observation, feedback (participants/leaders), and metrics (e.g., surveys, focus groups, utilization of expected tools/techniques, revenue trends, proficiency/performance, etc.), adjusting approach and design as necessary.
• Ensure consistent and effective sales onboarding and training administration including coordination, communications, invitations, tracking (in the LMS), and reporting.
• Foster a positive and engaging learning environment to promote professional growth leveraging best in class methods (e.g., interactive design, learning paths, rewards/badging, gamification, etc.).
• Partner with other sales training colleagues to ensure excellence, alignment and consistency.

What you will need to have:

• Bachelor’s degree in business, Education, Human Resources, or a related field
• 7+ years of proven experience in sales or sales training within a large organization
• Experience with innovative training methodologies and best practices

What would be great to have:

• Excellent proficiency in MS Office Suite and familiarity with CRM software and e-learning platforms.

• Knowledge of innovative training methodologies and best practices.
• Experience designing and delivering sales training; confidence in creating compelling presentations and training materials and operating in front of a small and large audience.
• Ability to navigate a global, complex and matrixed work environment
• Financial Services experience

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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