Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Sr Advisor of Product Management do?

In this role, you will be aligned with specific product families within Fiserv, most prominently Merchant Risk Vigilance and Merchant Risk Diligence, our client-facing risk monitoring and underwriting solutions respectively.  You will assist in managing the development, improvement, and commercialization of these risk tools, as well as additional products as the suite continues to grow.

As a key member of the product team, you will be responsible for managing these tools throughout their lifecycle, ensuring alignment with business goals, customer needs, and market opportunities.  This role requires a strong blend of strategic thinking, technical expertise, and project management skills to ensure the successful delivery and adoption of these tools across our Merchant Solutions organization.  The Sr Advisor will work closely with cross-functional teams, including engineering, data science, sales, and risk to ensure our products are competitive, scalable, and add significant value to our clients.   

The role includes: 

• Defining and refining the vision and roadmap for Diligence and Vigilance in collaboration with stakeholders
• Translating high-level business goals into actionable product requirements and features
• Leading workstreams, setting and enforcing expectations with a strong attention to detail, and driving urgency across stakeholders.
• Supporting client risk teams to help them understand the products and changes to the products
• Driving complex, high visibility product issues and escalations to resolution, partnering with product owners, development & operational teams, and senior leadership as appropriate
• Building strong partnerships with clients and internal product and operational teams to ensure smooth execution and delivery of product needs and value add services.
• Becoming a subject matter expert in the risk products, our clients’ needs, and the industries that we serve
• Facilitate small group sessions as needed to educate channel sales teams

Required Qualifications:

• Bachelor’s Degree
• 8+ years of experience in card payments and/or fraud solutions
• Experience in a payment processor environment highly desirable.
• Experience in product management / project management / business system analyst experience in the card payment or processor industry from business requirements gathering through launch.
• Practical knowledge of technology used to support payment card products and services.

Preferred Qualifications for Consideration:

• Exhibits leadership skills and provides direction, mentorship and support to the organization.
• Uses strong analytical skills to solve diverse problems and make decisions
• Ability to influence people at multiple levels
• Proven ability to build and maintain strong, productive working relationships with internal stakeholders and external customers
• Professional presentation skills and ability to communicate effectively with all levels of the organization and the client’s organization

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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