Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful AI Integration Specialist do at Fiserv?

The Artificial Intelligence Integration Specialist ensures that AI technologies are effectively integrated and utilized to provide secure, efficient and personalized payment solutions while automating root cause analysis generation from incident data, creating weekly incident summaries, and implementing incident similarity search to significantly reduce mean time to resolution (MTTR).

What you will do:

• Play a crucial part in advancing Fiserv’s AI capabilities, focusing on incident management efficiency and preventative measures by reducing mean time to repair (resolution) and enhance overall system reliability
• Use your strong DevOps experience to integrate custom or out of box AI solutions like Microsoft's Azure Open AI and integrate into existing infrastructure tools (Sage, ServiceNow, Confluence, Kubernetes, Splunk) also evaluating the changes made
• Assist in the design, development, and implementation of AI models and algorithms tailored to our needs while working closely with cross-functional teams to integrate AI solutions into existing systems and platforms
• Conduct data analysis and preprocessing to support the development of AI models and participate in the testing and validation of AI models to ensure their accuracy and reliability
• Document project progress, methodologies, and results for internal and external stakeholders while staying up-to-date with the latest advancements in AI and machine learning technologies to continuously improve our AI capabilities     

What you will need to have:                

• 6+ years of experience in AI model development and integration
• 6+ years of experience programming in Python, R, or Java
• Ability to stay current with emerging AI technologies and trends
• Bachelor’s degree in Computer Science, Engineering, or a related field or an equivalent combination of education, work, and military experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.