Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful VP, Relationship Management do at Fiserv?
You will be responsible for leading a team of Relationship Managers. 
Collectively, the team is focused on building and managing client relationships, increasing wallet share and driving client retention.  You will successfully lead the RM team with strategic directives, planning, and client development to ensure Fiserv is both managing and growing client relationships
successfully.

What you will do:
Lead a team of Relationship Managers (RM) responsible for:

• Serving as primary point of contact and resource to clients, sales support, marketing, and management for on-going operations, strategy & Business Development.
• Identifying and building a pipeline of revenue generating opportunities that increase profitability and contribution margin of partnership and lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv.
• Cultivating and improving relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
• Establishing and using strong internal relationships and networks across Fiserv to effectively influence and complete revenue growth plans.
• Increasing Likely to Recommend score through deep strategic partnerships and obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
• Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations and carry out day to day maintenance of daily operations for assigned client portfolio.

What you will need to have:

• Bachelor’s Degree, preferably in Business
• 8 years of experience leading sales or relationship management teams, with emphasis on P&L Management, Sales Management, and Relationship Management
• 6 years of talent development (people management) and sales leadership experience
• Experience in the financial services technology industry
• Experience managing a high performing team and managing quotas
• Experience managing a large P&L
• Strong knowledge of sales processes
• Ability to travel up to 60% domestically

What will be great to have:

• Master’s degree, preferably in Business
• Prior Fiserv knowledge with a focus on Merchant Solutions
• Knowledge of data processing contracts and legal impact of contracts
• Experience working in a matrix environment
• Dealing with large complex clients, and skilled and experience in contract negotiations for multi-million-dollar contracts

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.