Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a VP, Head of Wells Fargo Services do at Fiserv?

The VP and Head of Wells Fargo Services is a vital, newly created role in the Merchant Solutions (MS) organization that significantly contributes to overall business success accountable for transforming the services model from the current JV structure. You will be responsible for all aspects of merchant client services and operations, consulting with the Bank on Fiserv product solutions including both Clover and Carat, in addition to driving SLA performance for the “fee for service” operations. The VP, Head of Wells Fargo Services will lead a team of over 200 associates and work closely with sales/account management teams, technology, production/operations, finance and marketing associates for Fiserv and our clients.

What you will do:  

• Manage the overall Merchant segment focused on revenue and expense of the organization as well as client satisfaction and experience for Wells Fargo clients.
• Manage Wells Fargo Merchant Leadership Team responsible for an enhanced client experience, service and support, timely client communications, exceeding SLAs, and key metrics, driving innovation and effective resource management.
• Own the end-to-end client service experience, dedicated to directing client operational issues, activities, and resources.
• Represent all Merchant products and services enabling future sales opportunities, expanding service delivery, and commercializing new products.
• Oversee the management of business and operational metrics with a focus on continuous process improvement initiatives.
• Lead and manage change in an environment that is transforming and maturing in a matrixed, client-focused organization.
• Lead and manage fee for service delivery using budget, forecasting, capacity planning, and resource allocation best practices.
• Build cooperation and collaboration between service delivery teams and other stakeholders/departments to realize revenue growth, client value and satisfaction.

What you need to have:

• 15+ years of experience in a Client Services or Operational Management roles.
• 10 years of Financial Services experience.
• Bachelor’s Degree Required; MBA preferred.
• Ability to travel 20-40%.

• Experience transforming functional processes for improvement

What would be great to have:

• Ability to effectively influence, communicate and work with all levels of the organization and with clients.
• Continued process improvement and efficiencies, leveraging automation and technology.

• Deep understanding of value drivers in fee for service revenue-based model.
• Proven successful management experience, particularly in a high-paced, progressive environment.
• Exceptional client-facing skills with ability to diffuse challenging executive-level situations.
• Ability to gain an in-depth knowledge of client needs workflow and navigate organizational structures to understand issues and facilitate resolution.
• Mastery-level skill in identifying areas of dissatisfaction in the experience and developing plans to supervise and make improvements to the experience, leading to client delight.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.