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Job Title

What does a successful Senior Director, Client Implementations do? As the leader of the Client Implementations function, you are responsible for delivering our product to new and existing clients, from the completion of a new sale to the first new client transaction/experience going live on the platform. You will lead the team chartered with managing a large portfolio of implementations, and you will be responsible for ensuring the implementation projects go live on time and on budget, while exceeding client expectations.

What you will do:

• Lead the Client Implementations team for all Enterprise Biller and Receivables products.
• Engage directly with clients in the implementation sizing and requirements definition phases – including negotiation of implementation costs and terms.
• Partner closely with internal product, sales, engineering, and support teams to deliver an excellent client experience – efficiently and at the right margins.
• Oversee the implementations portfolio across both direct staff and systems integrator (SI) partner-driven projects.
• Transform and develop the talent profile of the team towards a mix of technical and client-facing skills.
• Define and measure the health of the implementation’s portfolio, while continuously improving process efficiency and client experience.
• Transform implementation process management with a focus on improving “time to first transaction” performance and introducing automation throughout the implementation lifecycle.
• Improve documentation of the client implementation process.
• Be responsible for the financial performance of the client implementations function.

What you will need to have:

• 10+ years of experience leading technical or implementations functions.
• 5+ years of experience leading a large portfolio of technical work – preferably in client implementations.
• 5+ years of experience handling client escalation with ability to perform technical troubleshooting.
• 5+ years of experience client-facing functions, with preference for direct negotiating experience.
• 5+ years of experience in CRM tools, specifically Jira and Confluence.
• Bachelor’s degree in computer science, engineering, or a related field and/or equivalent military experience.

What would be great to have:

• 5+ years of experience using Microsoft technologies (.Net, SQL), tools (DevOps), and cloud technologies (Azure, Snowflake, AWS, Google Cloud, etc).
• Experience providing technical support and troubleshooting assistance to resolve issues with payment processing systems.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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