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Responsibilities
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Project Manager Sr.Senior Implementation Project
What does a great Senior Implementation Projectdo?
The Senior Implementation Project (IPS) plays a meaningful role in the delivery of our solutions to our new and existing debit client base. This includes partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.
What you will be doing:
Act as primary project contact for clients and internal groups.
Takes projects from original concept through final implementation working with internal resources and external customers.
Provide continuous project feedback and status updates to key stakeholders.
Develop project plans and related task lists as necessary, update plans accordingly.
Work with client to determine parameter settings and key parameters into proprietary databases.
Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
Provide occasional after hour support of client implementations.
Work with project managers and project teams to ensure internal project audit points are managed and tracked.
Develop and maintain consistent standards for project status reporting for internal and external purpose.
Ensures adherence to quality standards and reviews project deliverables.
Play a role in the operational readiness of new products and features, ensuring the implementation process is outlined, well documented and scalable.
What you need to have:
High School Diploma or equivalent required. Bachelor's degree preferred.
Previous experience in Financial Services institution is preferred.
Minimum of 5 years of call center or help desk experience is preferred.
Excellent customer service and active listening skills
Superb communication Skills (verbal and written).
Demonstrated experience working well in a close team environment.
What would be great to have:
Previous EFT/financial industry experience
Strong attention to detail with the ability to multitask and support the needs of multiple clients simultaneously, following up with clients as needed.
Ability to make decisions and solve problems that range in complexity. Significantly complex technical issues will be referred to second level support team.
Solid PC (MS Office) skills and the ability to type 35 wpm or greater
Master’s Degree in Business, Finance or applicable field
Project Management Certification
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
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